As chief customer success officer, Karin Lucas is responsible for defining and managing the company’s customer treatment strategy across all products and services worldwide.

Prior to joining SPS in 2018, she was president of the North America Hay Group, a division of Korn Ferry International. She has more than 30 years of leadership experience in shaping and delivering on a customer-centric vision that focuses on excellence in service, teamwork, and partnerships.

Karin has a Bachelor of Arts in business administration from Wittenberg University and a Master of Business Administration from the University of Minnesota Carlson School of Management.