As strategic advisor and leadership coach, Beth Jacob is responsible for key strategic initiatives that will shape the future of SPS Commerce. She previously served as the company’s Chief Customer Success Officer where she brought new disciplines, metrics, and processes to better support customer growth and success.
Prior to joining SPS in 2015, she held executive positions at Target and Ameriprise Financial, and began her career at Dayton Hudson Department Stores. She has more than 25 years of experience in scaling global operations to serve rapidly expanding customer bases.
Beth has a Bachelor of Science in retail management from the University of Minnesota and a Master of Business Administration from the University of Minnesota Carlson School of Management.
As chief customer success officer, Karin Lucas is responsible for defining and managing the company’s customer treatment strategy across all products and services worldwide.
Prior to joining SPS in 2018, she was president of the North America Hay Group, a division of Korn Ferry International. She has more than 30 years of leadership experience in shaping and delivering on a customer-centric vision that focuses on excellence in service, teamwork, and partnerships.
Karin has a Bachelor of Arts in business administration from Wittenberg University and a Master of Business Administration from the University of Minnesota Carlson School of Management.